Return and Refund Policy

Shipping

Orders will ship within 3-5 business days of purchase. Custom orders shipping times may vary.

Returns

We appreciate your business and look forward to creating uniquely designed pieces customers will love and enjoy knowing they are wearing one-of-a-kind designs. Customers returning items for repair will be responsible for shipping items to Caprina's Beadstro and having the item shipped back to the customer. Caprina's Beadstro will not be responsible for items lost, damaged, or stolen during return. Customers are encouraged to insure items during shipping.

All sales are final.

Caprina's Beadstro will not be responsible for items lost, damaged or stolen during shipping.

Repairs

Unfortunately, things do happen. If an item needs repair within 30 days of receipt, there is no charge but we do ask that customers please contact Caprina's Beadstro through our website before returning any items (at customers' expense). Any item in need of repair older than 30 days will incur a $25 repair cost plus shipping prior to the item being returned to the customer. No item will be repaired if all the elements making up that item are not returned, due to items being one-of-a-kind, we may not have replacement elements of the same kind in stock.

Select pieces may be offered and/or substituted in different colors and/or type. Please inquire of the variations available.

Designs

Jewelry Design

We pride ourselves on one of a kind unique jewelry. Each piece is designed with quality gemstones, African beads. Once a piece is purchased and off to its new owner, our website will display that item as "Out of Stock," meaning, there are no back orders for another piece of the same design. If you see it and it speaks to you, our advice is not to wait. You will be happy knowing no one else will show up at an event rockin' that same piece.

Custom Designs

Custom designed pieces require a 50%, non-refundable deposit before production begins. Your deposit will only be applied to your total. Once we notify you your item is ready for shipping, the balance plus any related shipping costs are due within 24 hours (including holidays) of notice. If balance plus related shipping costs are not paid in full within 24 hours of notification, the 50% deposit will be forfeited and will not be applied to another item. If an item on our website has been removed due to customer request to hold that item, a 50%, non-refundable deposit is required and the same rules apply. Your deposit will only be applied to your total. Once we notify you your item is ready for shipping, the balance plus any related shipping costs are due within 24 hours (including holidays) of notice. If balance plus related shipping costs are not paid in full within 24 hours of notification, the 50% deposit will be forfeited, will not be applied to another item, and the item will be placed back onto our website for sale to the public.

Return and Refund Policy

Designs

Jewelry Design

Custom Designs

Reviews